Thank you for shopping at Bisonic Traders. We want to make sure your experience is as smooth as possible, and we understand that sometimes returns are necessary. Please review our Returns & Refund Policy below.

Returns

1. Eligibility:

• To be eligible for a return, your item must be unused, in the same condition as received, and in the original packaging.
• Returns must be initiated within (07) days of receiving your order.

2. Process:

• Before returning an item, please contact our customer support team at [support@bisonictrader.com] to obtain authorization.
• After receiving authorization, securely package your item and ship it back to the provided address.

3. Condition of Returned Items:

• Items must be in their original condition and packaging, including all tags, labels, and accessories.
• Ensure to include a copy of the packing slip or order confirmation with your return.

4. Damaged Items:

• If you receive a damaged item, please contact us immediately.
• Include pictures of the damaged item along with your communication.
• Damaged items must be reported the within 01 Day of receiving your order.

Refunds

1. Processing Time:

• Refunds will be processed within 03 – 05 business days of receiving the returned item.

2. Method of Refund:

• Refunds will be issued to the original payment method used during the purchase.

3. Non-Refundable Items:

• Perishable items, including food and pet food items, are not eligible for return or refund for hygiene and safety reasons.

4. Shipping Costs:

• Shipping costs are non-refundable. Customers are responsible for return shipping costs unless the return is due to an error on our part.

Exclusions

Items falling under the following categories are not eligible for return or refund:

• Perishable items, including food and pet food items, for hygiene and safety reasons.
• Items not in their original condition, damaged, or missing parts for reasons not due to our error.
• Items returned beyond the specified return period.

Contact Us

If you have any questions about our Returns & Refund Policy, please contact our customer support team at (support@bisonictrader.com) or through our Contact Us page.

We appreciate your understanding and cooperation. Thank you for shopping with Bisonic Traders.